Terms & Conditions
Welcome to The Goldmarket. By accessing our site at thegoldmarket.co.uk or contacting us by telephone or any other medium, you agree to be bound by these terms and conditions of use as amended from time to time.
All of the watches on sale are authenticated by our experts who each have over 30 years experience of watch manufacture and repair. All movements are checked and, where there is a serial number, this too is checked for authenticity and verified by the Art Loss Register. All our watches carry the free Goldmarket 12 months warranty. All pre owned watches sold by The Goldmarket are not guaranteed as water resistant unless the timepiece in question is still covered by the manufacturers warranty.
We have linked up with SagePay (formerly Protx), a secure payment system that is used by many financial institutions to ensure safety. At The Goldmarket, we encourage you to use this system as this ensures that all of your personal data is held only by the card issuers and banks. It ensures that The Goldmarket does not have access to the data submitted when you make your purchase and it remains solely with the card issuers.
We also use SagePay because it uses the 3D secure system – effectively the equivalent of card chip and pin – the pin being a security password that you set between you and your card issuer. It adds an extra level of security for you and ensures that The Goldmarket is not subject to fraudulent use of cards.
Where a card holder does not have 3D security on his card, shipping may be delayed by up to 2 working days until the payment is cleared by your card provider.
Unlike some sites, we do not surcharge for the use of debit or credit cards. Where payment is by cheque, we must have cleared funds in our account before the goods are despatched. If a bankers draft has been provided, goods will not be despatched until the draft has been appropriately authenticated.
Our advertised watches are pre-owned and many are classic models that are no longer available. We take great care when we buy watches to ensure that they come from reliable sources.
Once we get the item back to our premises, our expert watchmakers check the watch over and give it the Goldmarket stamp of approval. In case you need any assurance, our team has over 50 years experience between them and it is why we give all our watches our free Goldmarket 12 months warranty. This warranty does not apply to items subjected to excessive wear, abuse or physical damage whether accidental or otherwise. Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer and The Goldmarket shall not be held liable for any loss, theft or resulting damages that may subsequently occur.
Once the watch has been examined thoroughly, we load its photograph onto our website, along with the details pertinent to it’s movement, overall condition and any other informative comments.
Collecting a watch
Customers can inspect and collect the watch of their choice from our premises in Weston-Super-Mare by appointment. We would ask customers to make an appointment at least one day prior to the day they wish to visit if at all possible.
Some watches are sold on behalf of our clients on a commission basis, and therefore may not be carried in stock. It is therefore essential that you contact us prior to visiting our premises to avoid disappointment.
We will do our best to accommodate where an appointment is not made, but we would point out that customers who turn up unannounced may be kept waiting in busy times. For your convenience and ours, we would of course prefer to avoid this if at all possible.
All watches that we post out are sent via Royal Mail Special Delivery and, as such, are given their own unique tracking number, to allow us to monitor its progress. Packages are despatched within 48 hours and in most cases if your order is placed by midday, it will arrive with you by the next day (excluding weekends). All parcels must be signed for by an adult at the delivery address. Adult is defined as an individual who is over 18 years of age.
The package must be checked for signs of damage prior to signing as liability for loss, theft or damage passes from The Goldmarket to the customer once the item(s) has been signed for. Customers are liable for the cost of returned goods unless agreed otherwise in writing (or email) by The Goldmarket.
The price shown in the shopping cart is the price you pay at the time of purchase, subject to any adjustment for shipping. For customers outside the EU, it is your responsibility to take whatever steps you believe are appropriate to facilitate the import of your vintage watch.
If you decide that you want to return an item that you have bought from stock, you will be refunded on condition that you do so within 14 working days of receiving. A full refund will be made on the condition that the item has not been damaged and that all the original associated items that were sold to you are returned in the same condition that they were supplied in. Non return of an diamond certificate will be charged to the customer at cost price of having diamond re-certified. Please note that clients based outside of the UK who are returning their items will need to bear the costs of shipment and insurance.
If the purchased item has been in any way tampered with or altered by the customer, another jeweller, watchmaker or any other third party, the warranty and the return policy will cease to apply, and the item becomes non-refundable and non-returnable. Jewellery must be returned with the security tag still in place. The customer is able to get a full refund on goods which are faulty or occur a fault within 30 days from day of collection/delivery of the goods. Information on current regulation can be found here https://www.which.co.uk/consumer-rights/l/returns-and-refunds
Public Liability & Indemnity
In all cases, without exception, liability/indemnity and all claims for damage or loss however caused are limited to the cost of the watch itself.
Payment & Availability
At any time prior to Dispatch Confirmation, The Goldmarket may at its sole discretion, for reasons of availability or otherwise, terminate its agreement with you in respect of any particular Goods and in such case it will in full and final settlement of any claims you might have return any monies received from you, within 14 days of receipt of such monies back to the original payment account
We are not authorised dealers for the resale of any of the pre-owned watches for any of the manufacturers we feature on our site.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Safari, Chrome, Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
We take the privacy of our customers very seriously, which is why we have opted to use SagePay to handle our online transactions. It is a secure payment platform that processes payments with the card providers and banks. Goldmarket therefore never obtain or retain any card payment details for online purchases.
We do collect details such as your name, address, phone number and email address in order to despatch the goods to you. We will email you in future only where you have consented for us to do so. You can unsubscribe from this service by clicking the “unsubscribe” button at the bottom of the email.
Your email address will never be passed to any third party, without your prior consent.
If you have any complaints or comments about our service, please contact our Director of Business Heidi Maskelyne on 01934 628361 and she will endeavour to help you resolve any issues that may exist.